Market Data Setup and Troubleshooting Guide
Complete guide for activating and troubleshooting live market data with your Tradeify account.
Quick Start: What's Your Situation?
New to Tradeify? → Jump to First-Time Setup
Had data but it stopped working? → Jump to Troubleshooting Issues
Not sure? → Continue reading below
First-Time Setup
Required: Non-Professional Data Agreement (NPA)
All new Tradeify users must sign the Non-Professional Data Agreement to receive live CME Group market data. This is a mandatory one-time process. By completing this agreement, users comply with market data regulations, ensuring they meet the standards required for live data access.
Step-by-Step Process
Use a desktop browser (not mobile app) for first login
Navigate to: https://trader.tradovate.com/welcome
Log in using credentials from the top of your Tradeify dashboard
Select "Demo" or "Simulation" environment (never "Live")
Sign the Non-Professional Agreement when prompted
Data may take up to to 90 minutes for activation, but it's usually granted almost instantly.
Verify activation: Check that the asset name appears white in the platform to confirm live data is active.
What to Expect
During setup: You may see delayed prices (10+ minutes behind)
After activation: Real-time data with no delays (activation usually within 1-2 minutes)
One-time only: Never need to sign this agreement again
New User Issues
Agreement doesn't appear?
Most likely you've signed it before with a previous account
Contact support to verify and manually activate data
Still delayed after 90 minutes?
Contact support for manual activation
Provide your account username and setup time
Troubleshooting Issues:
Most Common Problems and Quick Fixes
1. "I Accidentally Cancelled My Data Subscription"
What happened: You saw a $12/month "Real-Time Data" charge in Tradovate subscriptions and cancelled it
The truth: Tradeify pays this fee - you are never charged
Fix: Contact support to restore your data subscription
Important: Never cancel the "Real-Time Data" subscription in your Tradovate account
2. "Data Worked Before But Suddenly Stopped"
Common causes:
Premium data subscription (Level 2/EUREX) expired and removed basic data too
Account changes or platform updates
Subscription conflicts with direct Tradovate purchases
Fix: Contact support to restore your free CME Group data access
3. "No Live Data"
Special requirements:
You must be logged in with the credentials from your dashboard
Must complete NPA signing in Tradovate web platform first
Restart Tradovate/NinjaTrader completely
Verify connection
- Live data is usually available within minutes of signing the NPA. In rare cases, it can take up to 90 minutes.
4. "Can't Complete Setup - 'Zip/Postal Code Error' or 'Unknown Error'"
What happened: Your zip/postal code is only 3 digits and Tradovate requires 4 or more digits
The issue: Tradovate's system has a minimum 4-digit requirement for postal codes
Fix: Add a random 4th digit to your 3-digit postal code (e.g., if your code is "123", enter "1234")
Note: While the specific technical reason for this requirement is unclear, this workaround resolves the issue and allows you to complete your account setup.
Platform-Specific Solutions:
Tradovate Web Platform
Charts not updating or showing old data:
Refresh the page (F5)
Clear browser cache and cookies
Try incognito/private browsing mode
Switch to different timeframe and back
Try a different browser
Tradovate Mobile App
Mobile app shows delayed data:
Force close and restart the app
Check your internet connection (try WiFi vs cellular)
Log out and log back in
Update app to the latest version
Restart your phone if issues persist
NinjaTrader Platform
"No data available" or connection errors:
Verify Tradovate connection status in NinjaTrader
Check credentials match your Tradeify dashboard exactly
Ensure "Simulation" is selected (not "Live")
If recently activated, wait 15 minutes after web platform shows data
Restart NinjaTrader completely
Understanding Your Market Data
Included FREE with Tradeify
CME Group Level 1 Data :All major futures contracts
✅ Real-time price feeds - No delays during market hours
✅ All supported platforms - Tradovate, NinjaTrader, mobile apps
✅ Basic market depth - Standard bid/ask information
Optional Upgrades (Purchase from Tradovate)
Level 2 Data: Advanced order book information
EUREX Data: European exchange access
Important: These upgrades must be purchased directly from Tradovate. Tradeify does not provide or support premium data subscriptions.
About Our Market Data
Tradovate Data Feed
Included: Free Level 1 data for CME Group (CBOT, CME, COMEX, NYMEX) and EUREX
Data Structure: Standard CME data
Advanced Troubleshooting
Multiple Platform Issues
If data problems affect all your platforms:
Verify account status: Ensure your Tradeify account is active
Check market hours: Confirm markets are actually open
Test internet connection: Try different network if possible
Contact support: May indicate account-level data issue
Intermittent Data Problems
If data works sometimes but not others:
Market schedules: Some contracts have limited trading hours
Weekend gaps: Markets close Friday evening to Sunday evening
Holiday closures: Markets closed on certain holidays
Contract expirations: May need to switch to new contract months
When to Contact Support
Always Contact Support For:
✅ No data after 90 minutes following NPA signing
✅ Data worked previously but suddenly stopped
✅ Accidentally cancelled any Tradovate subscriptions
✅ Issues persist after trying troubleshooting steps
✅ Need verification of your data agreement status
Information to Provide:
Account username (TDYXXXX format)
Platform affected (Tradovate web, NinjaTrader, mobile, etc.)
When issue started (date and approximate time)
Error messages (screenshots helpful)
What you've already tried from this guide
Don't Contact Support For:
❌ Data subscription purchases (contact Tradovate directly)
❌ Issues with other brokers or platforms not connected to Tradeify
Verification Checklist
How to Confirm Live Data is Working:
The asset name appears white, indicating live market data is active.
Prices match current market time (not 10+ minutes old)
Charts update every few seconds during market hours
No "delayed data" warnings on your platform (orange symbols)
Price movements match other market data sources
Quick Test:
Our data comes directly from CME Group exchanges. During market hours, your prices should match major financial sites like Yahoo Finance or MarketWatch. If you see significant differences, this indicates a data activation issue on your account - not a data quality problem. Contact support to verify your data subscription status.
Remember: Most market data issues are resolved quickly once the cause is identified. The majority of problems stem from subscription changes or setup timing rather than technical malfunctions.
Need immediate help? Contact our support team with your account details and a clear description of the issue you're experiencing.