Platform Troubleshooting
Solve common connection issues, login problems, and platform performance concerns.
3 articles
- Platform Connection TroubleshootingFix platform connection errors: invalid credentials, NinjaTrader has no Tradovate connection type, order rejections, chart not loading, API LIMIT HIT, WealthCharts, TradingView, mobile app and sync issues.
- Data Feed Issues and Market Data TroubleshootingNo live or delayed market data: sign the Non-Professional Data Agreement (NPA) in Tradovate, never cancel the Real-Time Data fee Tradeify pays, zip code error, NinjaTrader no data, Level 2…
- Login Troubleshooting GuideCan't log in: copy credentials from the top of the Tradeify dashboard, pasted password first letter lowercase, Fund Your Account message (personal Tradovate login), pick Demo not Live, password reset.
