This is how a futures prop firm works: you trade the firm's simulated capital and receive real payouts when you meet the payout rules.
Frequently Asked Questions
Q: Is there a time limit for evaluations?
A: There is no time limit to complete a Growth or Select Evaluation. However, the weekly inactivity rule still applies to evaluations: you must place at least one trade per week (Monday through Friday) on each evaluation account, or the account can be closed for inactivity after an email warning.
Q: How long does it take for my account to become active after purchase?
A: Accounts activate instantly after purchase - you'll receive login credentials via email and can start trading right away. However, if you purchase during the 5-6 PM ET reconciliation window, your account activation may be delayed until reconciliation completes (usually within 1-2 hours). This is rare but can happen if your payment processes during this window.
Q: How do I get funded after passing an evaluation?
A: Once you have met all of your evaluation objectives, go to your dashboard and click Activate Account on the account card. Activation is instant and there are no activation fees.
Q: Do I get a completion certificate when I pass an evaluation?
A: Completion certificates are not currently available, but we're working on adding this feature soon! For now, your achievement is reflected in your funded account status - once you pass, you can activate your Sim Funded account from the dashboard and begin trading for real payouts.
Q: Are Tradeify accounts one-time purchases or subscriptions?
A: All Tradeify accounts (Evaluations, Lightning Funded, etc.) are one-time purchases. There are no recurring charges or subscription fees. You pay once and your account remains active until you either pass, fail, or the account expires.
Q: Can I change my email address?
A: No, email changes are generally not permitted. Your email address is tied to your account identity, trading history, and payout verification. In rare circumstances, our compliance department may consider a request. If you believe you have a valid reason for an email change, please ask to speak with a support agent for a review.
Q: Are there any monthly fees after funding?
A: No, once you pass and activate the evaluation there are no fees at all.
Q: Do you offer practice accounts?
A: No, we do not offer practice accounts.
Account Management:
How many simulated funded accounts can I have at once?
You can have up to 5 Funded accounts per Household.
Are there activation fees?
No. Growth, Select, and Lightning accounts have no activation fees.
Can I trade as a company/LLC?
Yes. You may register your single Tradeify account using business information, or trade under your personal account and complete KYB (Know Your Business) verification when requesting payouts. Only one Tradeify account is permitted per user — personal and business accounts cannot be held in parallel.
What happens to my account if I don't trade for a week?
Funded and evaluation accounts require at least one trade per week (Monday-Friday) to remain active. If inactive, your account will be deleted after an email warning.
What happens to my profits if I want to close my account?
The profits will be forfeited.
What happens if I delete my Tradeify account?
Account deletion is permanent and irreversible. Once deleted, you will not be permitted to register or use Tradeify in the future. If you only want to remove a single failed or expired account, contact support — full deletion is not required.
How do I remove failed accounts from Tradovate?
Failed accounts are automatically removed from Tradovate during our daily reconciliation process (5-6 PM ET). No action needed - they will disappear from your Tradovate account list automatically.
Can I pause or put my account on hold?
No. Accounts cannot be paused or put on hold for any reason. All account types remain active until they fail a rule or the account expires.
Why won't my passed evaluation account activate?
Check that: (1) you have fewer than 5 active funded accounts, (2) your account is still active (not expired), and (3) you have met every evaluation objective. Activation is instant once all of these are met. Residents of some countries must also complete identity verification (KYC) before activating.
Can I reinstate a canceled account?
Accounts removed due to inactivity cannot be reactivated. Expired accounts cannot be reinstated - you would need to purchase a new account.
My funded account has been "processing" for multiple days - is this normal?
No, this is not normal. Funded account activation is instant once your objectives are met.
Normal timeline: Pass evaluation → click Activate Account on your dashboard. There is no waiting period.
If it's been 2+ days, check: (1) your account is still active (not expired) on the Billing page, (2) you have fewer than 5 funded accounts, (3) you've refreshed your dashboard.
"Account creation in progress" message: If you still see this message more than a few hours after activating, this is NOT normal. Contact support immediately - the account may be stuck and require manual intervention.
If still stuck after checking these, contact support with your broker (Tradovate, Rithmic, or WealthCharts) and account number for investigation.
Payouts & Profit Sharing:
How do simulated funded account profit shares work?
It's a 90-10 Profit Split, you will get 90% of the payout amount requested.
What payout methods are accepted?
We process payouts via Riseworks and Plane. Options include bank transfer and cryptocurrency.
Can I use PayPal for payouts?
No, PayPal is not a supported payout method. Tradeify processes payouts through Rise (primary) and Plane (alternative). Rise supports bank transfers and cryptocurrency withdrawals.
How long do payouts take to process?
Payouts are usually processed within 24 hours once your Rise onboarding is complete. Requests submitted over a weekend can take up to 72 hours, though most are still paid within 24 hours.
Can I request another payout while my previous one is still processing?
No. Only one payout request can be open per account at a time. Wait until your current request has been processed (approved or denied), then request again once you're eligible.
When do I need to complete KYC verification?
Before your first payout. You can start identity verification (KYC) in your Tradeify dashboard at any time. Residents of Brazil, China, Italy, Mexico, Romania, South Korea, Spain, Taiwan, Thailand, and the United Arab Emirates must complete it before receiving a funded account, and crypto purchases require it at checkout. Rise payout verification is a separate step before your first payout.
Do you send 1099 tax forms?
No, Rise does.
How do I download receipts or invoices for my Tradeify expenses?
You can download receipts (also called invoices, transaction records, or billing statements) for all your Tradeify purchases from the Billing page:
Step 1: Go to the Billing page: app-f.tradeify.co/dashboard/billing
Step 2: In the Transactions table, find the transaction you need
Step 3: Click "View Transaction" in the Action column
Step 4: Click the "Download" button to save your receipt/invoice
Each receipt shows Transaction ID, Order ID, date, and amount - everything you need for tax purposes or expense documentation. You can download receipts for account purchases, activation fees, and all other Tradeify payments.
Note: These receipts are for your expenses (what you paid Tradeify). For 1099 tax forms related to payout income (what Tradeify paid you), those come from Rise, our payout processor.
Is there a minimum number of trading days required for payout?
It depends on the account. Growth funded accounts need 5 profitable trading days. Select Flex needs 5 winning days. Select Daily has daily eligibility. Lightning has no minimum day count but must meet its profit goal and consistency rule. Your dashboard shows when you're eligible.
How do I request a payout?
Log into your dashboard, navigate to your account, and select 'Request Payout'. Complete KYC with Rise when prompted. Funds will be sent to your Rise wallet.
Can I get a refund?
No. Tradeify does not offer refunds. By completing your purchase, you agreed to our Terms of Service which states all sales are final. This applies to all accounts regardless of whether they have been traded on. One exception: if a promo or discount code was not applied to your purchase, that is handled separately - contact support with your transaction details and we will get it corrected.
Why do I see a $1 charge on my card?
This is a temporary authorization hold to verify your card is valid. It is automatically refunded within 3-5 business days.
I'm getting a reCAPTCHA or payment error
This usually means your billing information doesn't match your card (especially the zip code). If your information is correct, contact your bank - they may be blocking the transaction.
Can I use someone else’s card (a parent, spouse, or friend) to pay?
No. You can only pay with a credit or debit card in your own name. Payments made with someone else’s card, including a family member’s, are not permitted — even with their permission and even if the billing details match.
Why was my card declined?
Common causes:
Billing mismatch: Your billing address (especially zip code) doesn't match what's on file with your card issuer.
Bank blocking: Your bank may be blocking the transaction as a security measure. Contact them to authorize it.
Restricted country: Tradeify cannot accept payments from certain countries due to regulatory restrictions. If you're in a restricted region, the payment will be declined on our end.
Card verification: You may see a temporary $1 authorization hold - this is normal and refunds automatically within 3-5 business days.
To resolve: Verify your billing information matches your card exactly, contact your bank to authorize the transaction, or try a different payment method.
What happens if my payment fails when purchasing an account?
If your payment fails during checkout, no account will be created. Simply retry the purchase with a valid payment method.
If you see a pending charge but did not receive an account, the hold will be released by your bank within 3-5 business days.
To resolve: Verify your billing information, contact your bank to authorize the transaction, or try a different payment method.
My promo code isn't working / says I can't use it
Promo codes work for all account types (Evaluation, Lightning, etc.) unless a specific promotion states otherwise.
If a valid code isn't applying, this is usually a browser issue - try these steps:
Use incognito/private browsing mode - this is the most common fix
Try a different browser - Chrome, Firefox, Safari, or Edge
Clear your browser cookies for the Tradeify website
"Stubborn cookies" from previous sessions can interfere with promotional codes.
If the code still doesn't work after trying these steps, contact support. Already completed your purchase? If a code was not applied - you forgot to enter it, or the discounted price showed at checkout but you were charged the full amount, or the code isn't listed in your transaction details - contact support with your transaction details. This is handled separately from the refund policy and we will get it corrected.
I saw a promo code on Instagram/Facebook but it doesn't work
Most likely cause: The promotion has already expired. Social media platforms (especially Instagram and Facebook) are notorious for continuing to show ads for promotions long after they've ended. We apologize for the confusion this causes.
Check current promotions: Visit tradeify.co directly for active discounts, or check your email for promotional offers.
If you believe the promotion should still be active (you just saw it announced recently), contact support and we can verify the code's status.
If I trade after requesting a payout, which cycle do those profits count toward?
Before payout approval: All profits (before AND after your request) count toward the same payout cycle. If your payout is denied, everything stays in the current cycle.
After payout approval, same session: Profits made after approval but in the same trading session count toward your next payout cycle.
Best practice: After your payout is approved, wait for a new trading session to begin before resuming trading. This ensures your profits clearly count toward the next cycle.
Remember: A trading session runs from 6:00 PM ET to 5:00 PM ET the next day. Payout cycles reset at session boundaries, not immediately upon approval.
Trading Rules & Compliance:
What is a trading day?
A trading day is counted as at least one trade placed from 6:00 PM ET to 5:00 PM ET the next day.
Can I hold positions overnight?
Only within one trading session (6:00 PM ET to 4:45 PM ET the next day). Every position must be closed by 4:45 PM ET; you cannot hold positions from one session into the next.
What time can I start/stop trading?
You can trade from 6:00 PM ET until 4:45 PM ET the next day.
Is news trading allowed?
Yes, it's allowed.
Is hedging allowed?
No. This includes opposing positions on the same instrument or on a correlated product, held in one account or across multiple accounts. Every account involved can be set to violation status.
Can I trade on weekends?
No, you cannot.
Can I use a VPN or VPS?
You cannot log in with VPN/VPS. After logging in normally, you may use VPS for trading at your own risk.
Can I change my Tradovate Username and Password?
No, do not change your Username or password as it will break the system.
Do you allow scalping?
Yes, we do. On funded accounts, to request a payout, over 50% of your trades must be held longer than 10 seconds AND over 50% of your profit must come from trades held longer than 10 seconds. This does not apply during an evaluation.
Can I trade stocks/forex/options?
No. We do not offer cash stocks, forex, options, or Single Stock Futures. Only the futures products on our supported products list can be traded.
What time must I close positions?
All positions must be closed before 4:45 PM ET.
What happens during CME exchange halts?
CME halts stop trading across all platforms. Tradeify does not compensate for losses during CME halts as they affect all market participants equally.
Is martingale strategy allowed?
Yes, as long as you're not hedging. Be aware that martingale is high-risk - stay within your drawdown and daily loss limits.
What is auto-liquidation?
Auto-liquidation is a protective mechanism that closes your positions when you hit your daily loss limit or trailing drawdown threshold. It's not an error - it's designed to prevent further losses.
Why can't I place trades?
Your account is likely in Liquidation-Only mode due to hitting your Daily Loss Limit or drawdown threshold. DLL resets the next trading day; drawdown breaches may be permanent.
What triggers account liquidation?
Liquidation is triggered by: Daily Loss Limit (DLL), Maximum Loss Limit (MLL), or trailing drawdown threshold. Monitor your risk parameters to avoid unexpected liquidations.
Platform & Technical:
What platforms are supported?
You choose one of three brokers at checkout, all at the same price: Tradovate (also gives access to NinjaTrader and TradingView), Rithmic (also gives access to TradeSea, Quantower, Sierra Chart, and R|Trader), or WealthCharts.
What happened to ProjectX?
We offered ProjectX as a platform option for a short time. ProjectX decided to drop all of their clients, so we no longer offer that platform. Please refer to our Supported Platforms article for current and upcoming options.
Do I have to pay for market data?
No, we provide you with Level 1 Market data.
Do I need Level 2 data?
No, you do not need it, it's optional.
Why is my market data delayed?
On Tradovate, make sure you signed the Non-Professional Agreement in Tradovate Web.
Why isn't the dashboard showing my updated balance?
Your account balance now updates in real-time on the dashboard. The only figure that updates once per day - at the end of each trading day - is your Trailing Max Drawdown. If your balance still looks out of date, refresh the page.
This applies to Tradovate. On Rithmic-based platforms (TradeSea, Quantower, Sierra Chart, R|Trader), holiday and early-close half-day sessions are not reconciled until the next full market close, so your balance may look stuck until then - this is expected, not a sync error.
Why aren't my trades showing on the dashboard immediately?
Your trades, balance, and P&L now update in real-time on the Tradeify dashboard - you'll see them reflected as you trade.
You can also verify trades in real-time on your trading platform (Tradovate, NinjaTrader, etc.).
The one exception is your Trailing Max Drawdown, which updates once per day at the end of each trading day.
Payout processing is unaffected - it uses the trading platform's real-time execution data.
This real-time behavior applies to Tradovate. On Rithmic-based platforms (TradeSea, Quantower, Sierra Chart, R|Trader), holiday and early-close half-day sessions are not reconciled until the next full market close, so trades and P&L for that day may not appear until then - this is expected, not a sync error.
How do I contact Trader TV?
Email [email protected] for Trader TV inquiries.
Account Types:
What's the difference between Sim Funded and Live Funded?
Sim Funded: Trade in simulated markets, earn real payouts (90/10 split)
Elite Live: Trade with real capital in live markets, with daily payouts at an 80/20 profit split
When do I get moved to Elite Live?
Tradeify monitors performance and may select you for Elite Live once you reach 3 payouts on a single account, or 10 total payouts since your last live transition across all plan types.
Each funded account that received at least one payout can transition to its own Elite Live account.
See Tradeify Elite Program for full details.
Can I reset a sim funded account?
No, you cannot reset a sim funded account.
I have a Live account. Can I start new evaluations?
No, you cannot have Sim and Live accounts active simultaneously. See Sim and Live Account Restrictions in the Elite Program article for full details.
Why is my funded account in simulation mode? Why can't I live trade?
Your Sim Funded account is working exactly as intended! Sim Funded = simulated trading with real payouts. You trade on simulated markets, but you receive real money when you hit payout thresholds. This is NOT a practice account.
Why simulated? Tradeify uses simulation to let you trade with significant capital ($25K-$300K) at minimal upfront cost while you prove consistent profitability.
Seeing "Demo" or "Simulation" in Tradovate is expected - this is not an error. Your account is set up correctly.
Path to real capital trading: Consistent performance → qualify for Elite Live → trade with real Tradeify capital.
Competitions:
What competitions are running?
The Premier Trading League (PTL) is Tradeify's current competition: a free, simulated head-to-head league played from your Futures dashboard. See the PTL Full Competition Guide (https://help.tradeify.co/en/articles/16829567) for dates, rules, and prizes.
Has there been a Grand Cup before?
Yes! The first Tradeify Grand Cup ran from November 2 to December 12, 2025, and Grand Cup 2 ended in June 2026. It featured a $1,000,000 prize pool, 400 prizes, and culminated in LIVE Grand Finals where traders competed for the $200,000 Grand Champion prize.
Is the Grand Cup running now?
No. Grand Cup is not currently running and no new dates have been announced. Follow Tradeify on social media and join our Discord (discord.gg/tradeify) for official announcements.
Tradeify 247:
What is Tradeify 247?
Tradeify 247 (formerly Tradeify Crypto) is a separate prop trading brand for markets that trade around the clock, such as crypto. It has its own platforms, dashboard, accounts, rules, and support team - completely separate from Tradeify Futures.
Can I use my Futures Prop account to trade crypto?
No. Tradeify Futures and Tradeify 247 are completely separate products. They have separate dashboards, separate accounts, separate trading platforms, and separate support teams. You cannot trade crypto on a Futures Prop account.
Do the same trading rules apply to Tradeify 247?
No. Tradeify 247 has its own rules, including different drawdown, profit targets, and payout policies. Visit help.tradeify247.co for Tradeify 247 rules and documentation.
Where do I sign up for Tradeify 247 or learn more?
Visit tradeify247.co to learn more, view pricing, and sign up. For the Tradeify 247 Help Center, visit help.tradeify247.co.